Terms of service

1. About these terms

These terms apply to bookings of 12 Tribes Studios rooms and to your use of 12tribesstudios.com. By making a booking you agree to them.

12 Tribes Studios is operated by 12 Tribes Studios & Productions Ltd, registered in England & Wales, 152–154 Curtain Road, Shoreditch, London EC2A 3AT.

2. Bookings and prices

• All published prices include VAT at 20% unless stated otherwise. The price for your session is the price shown when you book, as confirmed on your boarding pass.
• Some rooms have a 2-hour minimum booking. Half day means 4 hours; full day means 8 hours.

3. Cancellations and rescheduling

• Hourly sessions: a full refund if you cancel with 72 hours’ notice or more, 50% with 24 to 72 hours’ notice, and no refund under 24 hours or for a no-show.
• Half-day and full-day sessions (4 hours or more): a full refund with 14 days’ notice or more, 50% with 7 to 14 days’ notice, and no refund under 7 days or for a no-show.
• In the 50% windows you can take 100% of the booking value as credit instead.
• One free reschedule, subject to availability, with 72 hours’ notice for hourly sessions or 7 days’ notice for half and full days. After that, rescheduling costs 25% of the booking value.
• If we have to cancel your session, you receive a full refund and priority rebooking.

4. Session times and overtime

• Sessions begin and end at the booked times; late arrival does not extend the session.
• Overtime is subject to availability, must be agreed with your producer or the front desk before your booked end time, and is billed in 30-minute increments at your booked tier’s hourly rate.
• All sessions end by 20:00 (8pm).
• Sessions can be booked online Monday to Saturday. Sunday sessions are by request through our contact form and are confirmed by email.

5. Using the studios

• You are responsible for the conduct of everyone attending your session and for leaving the room in the condition you found it. Damage to equipment, sets or the building beyond normal use may be charged.
• Nothing unlawful, unsafe or infringing may be recorded or produced on the premises.
• Equipment specifications may occasionally vary from the published lists where an equivalent or better substitute is provided.

6. Your recordings

• You retain all rights in the content you record. We are not responsible for content you create in the studios.
• Your recordings are delivered by secure link within 24 hours of your session. We keep a copy for 3 months after delivery, then delete it, so you are responsible for keeping your own copies.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability in connection with a booking is limited to the amount paid for that booking, and we are not liable for indirect losses such as lost profits or lost opportunities.

8. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest remains in effect.

9. Contact

12 Tribes Studios & Productions Ltd
152–154 Curtain Road, Shoreditch, London EC2A 3AT
hello@12tribesstudios.com